21a Privacy Policy — Data Protection for Malaysian Users

1. What Information Do We Collect from You?

When you register or use the 21a platform, we collect several categories of information to provide a secure, efficient service tailored to the needs of Malaysian users.

Account and Identity Information

This includes your full name, email address, phone number, date of birth, and identity verification details required during registration. This information is used to verify your identity and confirm your eligibility to use the platform.

Device & Browser Information

We collect technical data such as device type, operating system, browser version, IP address, screen resolution, and language settings. This helps us optimise the platform experience across a range of devices, including the Android and iOS smartphones used by the majority of our Malaysian users.

Payment Information in MYR

When you make a deposit or withdrawal, we record transaction details such as the payment method used, the amount in MYR, and the time of the transaction. Sensitive bank account numbers or e-wallet details are not stored directly on our servers — they are handled through security-verified payment providers.

Platform Usage & Activity Data

We record your in-platform activity history, including games played, bets placed, draw results viewed, and pages visited. This data is used to improve game recommendations, detect suspicious activity, and verify the integrity of every transaction.

Summary of Data Collected

Account & identity information
Device & browser data
MYR transaction records
Platform usage data
Cookies & session tracking

2. How Is Your Information Used?

All information collected by 21a is used for legitimate purposes directly related to the delivery of our platform services. We do not use user data for irrelevant purposes, nor do we sell it to third parties for commercial gain.

Data is used for the following purposes:

Verifying user identity and eligibility during registration and login.
Securely and accurately processing deposits and withdrawals in MYR.
To provide effective customer support when users reach out to us.
Detecting and investigating any suspicious activity or potential violations of the terms of use.
Sending important account notifications such as deposit confirmations, withdrawal outcomes, and security alerts.
To comply with applicable legal and regulatory requirements in Malaysia, including laws relating to personal data protection.
To improve platform functionality and user experience based on usage patterns analysed in aggregate and anonymised form.

We will not use your information to send third-party marketing communications without your consent. Any promotional communications from 21a itself will always include an option to unsubscribe.

3. Cookies and Session Tracking — What You Need to Know

21a uses cookies and similar tracking technologies to ensure the platform functions correctly and to deliver a smooth experience for users. Cookies are small data files stored on your device by your browser when you visit the platform.

Types of Cookies Used

Session Cookies: Stored temporarily and deleted when you close your browser. Used to maintain your login status during an active session.
Preference Cookies: To save your language settings and display preferences so you do not have to reconfigure them each time you visit the platform.
Analytics Cookies: Collecting aggregated, anonymised usage data to help us understand how users interact with the platform and improve its functionality.
Security Cookies: To help us detect suspicious login attempts and protect your account from unauthorised access.

You can manage or delete cookies through your browser settings. However, disabling session cookies may affect platform functionality such as login verification and transaction processing. 21a does not use third-party cookies for advertising purposes.

A 21a user securely accessing the platform on their phone in Langkawi

4. How We Store and Protect Your Data

The security of 21a users' personal data is a responsibility we take seriously. All data stored on our servers is protected using industry-standard encryption. Access to user data within our organisation is restricted to staff with a legitimate business need only.

Data retention periods are determined by operational requirements and applicable laws. Data for active accounts is retained for as long as the account remains active. Once an account is closed, personal data is kept for the period required by law before being securely deleted.

While we take comprehensive security measures, no system can be guaranteed completely immune to cyber threats. In the event of a data breach affecting user information, 21a will notify impacted users in a timely manner and take immediate steps to contain the damage.

Sharing Data with Third Parties

21a does not sell, rent, or share users' personal information with third parties for marketing purposes. Data sharing only occurs in the following limited circumstances:

With approved payment service providers to securely process MYR transactions.
With legal authorities when required by Malaysian law or a valid court order.
With technical service providers that support platform operations, subject to strict confidentiality agreements.

All third parties involved in processing 21a user data are required to meet data protection standards equivalent to those set out in this privacy policy.

5. Your Rights as a 21a User

Access Rights

You have the right to request a copy of the personal information we hold in connection with your account. Submit your request via our support email and it will be processed within a reasonable timeframe.

Right to Correction

If you find that any personal information in your account is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through the profile settings in your account.

Right to Deletion

You may request the deletion of your personal data upon closing your account. Deletion requests will be processed in accordance with applicable legal requirements — certain records may need to be retained for a minimum period as required by law.

6. Policy Changes and How to Contact Us

Changes to This Privacy Policy

21a reserves the right to update this Privacy Policy from time to time to reflect changes in data collection practices, legal requirements, or platform improvements. The latest version will always be available on this page, with the updated date shown at the top of the document. Continued use of the platform after any changes are published constitutes your acceptance of the revised privacy terms.

For material changes that significantly affect user rights, 21a will make reasonable efforts to provide advance notice via the email address registered to your account.

Contact Us for Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how 21a handles your personal data, please contact our support team:

Email: [email protected]
Response hours: Monday – Friday, 9:00 AM – 6:00 PM

You may also refer to the FAQ us for quick answers to common questions about privacy and data security, or check the Terms and Conditions us for more information on the 21a platform usage guidelines.

21a Privacy Policy — How We Protect Your Data